What are our overall, general purposes for collecting, using and disclosing your personal information?
In very general terms, we will collect, use and disclose your personal information in order to attempt to place you on a temporary or contract assignment or in the employment of one of DGSI's clients.
For this purpose and as part of this process, we will take a number of steps, typically including but not necessarily limited to:
We may also use your personal information to assist us in improving our overall service to our candidates like yourself and to our clients. In this respect, we may use your personal information for internal training purposes or to compile statistical and other results related to DGSI's business, and if so we may circulate those results both internally and externally to our clients.
DGSI may also use your personal information for other uses and purposes from time to time, always acting reasonably.
What personal information do we collect?
In order for us to assist you and our clients in the most effective way and to effectively attempt to secure the best, most suitable position for you, we require certain information about you. We will obtain some of this information from you, and will obtain other information from external sources.
In order to serve you, we require the following information from you:
We assume that, before providing us with any contact details for your references, you have obtained their permission to do so. To ensure that we do not offend your references' privacy rights, we ask that you only provide the information about them that we list above as "Reference contact details" and we understand that you have secured their consent before providing their information to us. Should you reference require your written consent before disclosing your personal information to us, we will contact you and ask you to sign an Authorization form.
In the event you are placed on a temporary or contract assignment through us, we also need specific information for payroll and benefits administration purposes:
In using our services, we may also ask you to provide us with the following additional information:
Notes we take when we interview you will also form part of the information we have on our file about you.
We, either directly or using external service-providers, may collect, use and disclose some or all of the following information for our file about you from sources other than yourself:
In some cases DGSI will initiate the collection of this information; in others, the information will be obtained at the request of our client. Regardless, we will not collect, use or disclose any such information unless we feel that it is reasonable in all the circumstances to do so and that there is some specific reason related to the prospective position or placement or your suitability for it that requires us to collect, use and disclose this information and that we therefore have your reasonable implicit consent, or unless we are required to do so by law, or unless we have your express consent. At your sole discretion, you may withhold your consent; however, doing so might limit the possible positions or placements for which you are considered.
Why do we collect this personal information, and how do we use it?
We use the information we collect about you for several purposes:
On occasion we forward résumés like yours to our clients in anticipation of a position potentially coming available, even though such a position is prospective only and is not yet advertised or posted. In this way we attempt to promote suitable candidates to our clients before those clients search elsewhere to fill such positions.
We also use your contact information, including your email address, to forward general, unsolicited information from us to you about job opportunities, industry and employment trends and about ourselves. However, we do not sell or otherwise provide your personal information to any other organization for this or any similar purpose.
In order to search for the placement or position best-suited to your skills, wants and needs, we share our complete file about you with all of our branches and affiliates throughout Canada unless you instruct otherwise.
When and to whom do we disclose personal information?
Your personal information is never traded, sold or leased by us to any external organization. Your information is only disclosed for DGSI's' legitimate business purposes or as necessary to meet legal and regulatory requirements, for instance to comply with a court order.
We share all personal information we have about you with all of our Canadian branches and affiliates. As well, in the normal course of business, we disclose your personal information to our clients when we feel that there is a potential for a job placement with that client, either when there is a specific job opening to which you are well-suited or when we reasonably believe that such a position may be available or may be coming available. As a job-seeker, you rely on us to share your information in this way so as to provide the best placement services possible both to you and to our clients who may wish to hire you.
We may also share some information we have collected about you with organizations that perform testing or background checks, including criminal, educational and driving records. These organizations may be the agencies themselves that provide the check results or may be intermediary agencies to whom we out-source this work. Some of these checks are expressly required by our clients who are considering you for a placement; others are initiated by DGSI as part of our due diligence prior to recommending you for a placement.
DGSI will also disclose your personal information otherwise as required by law.
Have you consented to our collection, use and disclosure of your personal information?
Having agreed to use our services and providing us with your personal information, your consent to the collection, use and disclosure of your personal information as specified in this Policy is implied.
We also imply your consent to use and disclose your personal information for purposes that are reasonable and are obvious and/or necessary in using our services.
Although we imply your consent in any event, we may seek your express consent to contact your references, to collect, use and disclose information we obtain from your references and for your references to disclose that information to us. In granting your consent for these purposes you also release, remise and forever discharge, to the fullest extent possible at law without limitation, and agree to fully indemnify your references and DGSI from and for any and all legal, financial and other liability, loss or damage whatsoever flowing from that information or its collection, use or disclosure.
What can you do if you wish to withdraw your consent?
A revocation of consent must always be in writing.
You may withdraw any express consent you previously gave as indicated on your executed Candidate Consent Form at any time upon giving proper written notice to DGSI as indicated below. We may then require you to complete and execute a new Candidate Consent Form.
You need to be aware that withholding or withdrawing your consent might impact negatively on DGSI's ability to serve you and to secure employment or a placement for you.
What about personal information we collected prior to the coming into force of applicable privacy legislation?
How long do we retain your information, and then what do we do with it?
Unless you direct otherwise, we retain your personal information, including but not limited to your personal employee information, in our records notwithstanding that you may be considered for but not placed in a particular position. Unless you indicate otherwise when executing your Candidate Consent Form, we imply your consent for DGSI to collect, use and disclose your personal information, including but not limited to your personal employee information, on an on-going basis in order for you to be considered for numerous potential placements both with DGSI and with our clients.
We retain your personal information for 10 years from the date that you submit to us your information including your résumé in the course of using our placement services, or for 10 years from the last date that you consent to the collection, use or disclosure of your information by us, or for 10 years from the date that we place you with one of our clients on a permanent basis, or 10 years from the date you were last employed by us on assignment, whichever is latest. Upon the expiry of this 10-year period, all of your personal information is fully purged from our systems electronically and any hard-copies are shredded and safely discarded. If you wish for us to cease to collect, use and disclose your information and to purge and discard all of it in less than 10 years, it is incumbent upon you to instruct us in writing to do so, in which case we will be pleased to comply with your request as soon as is practicable, subject to any legal and tax requirements.
What are our practices related to privacy and security on our web sites?
DGSI hosts a number of sites on the World Wide Web ("our Sites").
We collect user-specific information regarding what web pages visitors access or visit as well as information volunteered by the visitor (such as survey information or site registrations). The information we collect on our Sites is used to improve the content of our Sites or used for internal review and is then discarded. We do not share information collected on our Sites with any other organizations for commercial purposes.
Our Sites may contain hyperlinks to outside web sites controlled by other parties. We are not responsible for and do not endorse the contents or use of those other sites. Specifically, you need to be aware that we do not review or control the privacy policies relating to those other sites and that we are not responsible for the protection of information or the privacy of any individual accessing those other sites.
We always use industry-standard encryption technologies when receiving and transferring consumer data exchanged with our Sites.
How do we keep your personal information secure?
We have staff policies and operation procedures in place to ensure that your personal information, in both paper and electronic format, is kept safe and secure. We always use industry-standard encryption technologies when receiving and transferring electronic information. Also, staff training on the importance of privacy and security is undertaken regularly, which enhances the protection of all personal information held by DGSI.
What if you respond to any DGSI surveys?
Periodically, DGSI may approach you to voluntarily complete a survey. You will not be required to do so, and if you choose to respond you may do so anonymously if you wish. Responses to the survey may take the form of multiple choice or written responses or a combination of the two, and the results will be used internally for us to monitor our operations, assess our successes and failures, revise our procedures to make them more effective, and so forth.
By responding to one of our voluntary surveys, you are consenting to the collection, use and disclosure of the information included in or forming your answers, including any of your personal information divulged there for the purposes of the survey.
How can you access your personal information and verify its accuracy?
DGSI relies on information provided by you and by third parties such as anyone providing references, confirming educational background or conducting checks. You may at any time submit a written request for access to your personal information in our possession and under our control. Upon payment of an administration fee, we will provide you with a copy of the personal information we have about you on our file to the extent provided by law.
DGSI strives to maintain accurate records or your personal information, but cannot do so without your help. As part of this on-going effort, we ask that you provide us with your most current information and update us as that information changes. Write to the address below and advise us if any personal information you have provided to us in the past is incomplete, inaccurate, or no longer relevant, and we will be pleased to make the appropriate modifications.
Where can you get more information?
10012 Jasper Ave
Edmonton, AB T5J 1R2
To make a complaint or initiate an inquiry, or to obtain more information about privacy laws in general, you may also contact:
Office of the Information and Privacy Commissioner of Alberta
410, 9925 109 St
Edmonton, AB T5K 2J8
Toll-free in Alberta: 1.888.878.4044
Office of the Information and Privacy Commissioner for British Columbia
4-1675 Douglas St
Victoria, B.C. V8V 1X4
Toll-free in B.C.: 1.800.663.7867
Office of the Privacy Commissioner of Canada
112 Kent St
Ottawa, ON K1A 1H3